Catalyst Dental Allies Success with Fuse Software

Fuse provides dashboards and reports to track performance at locations. An integration between Fuse and Dental Intelligence software allows for enterprise-wide visibility to data.
 
Those sight lines allow Williams to understand productivity across practices – per hour, per chair, per day. She can see if a team is short staffed and pull someone from a location that has help to spare.
 
She also can spot new opportunities for growth. “If we are reaching our maximum potential at our chair utilization, that allows us to know whether we need to grow, add more providers to a location or add more auxiliary.”

Bolstering growth at individual practices

Fuse also supports growth at the individual practice level, which is apparent at Catalyst’s locations with Fuse. “We see immediate growth with these practices from every aspect.”
 
For newly acquired practices that previously didn’t present treatment plans and only sent out patient bills after receiving insurance payments, having Catalyst’s fee schedules and accurate insurance profiles right in Fuse is significant.
 
“Then we’re able to collect the right amount of payment over the counter, and we’re sending the right information to insurance. I think it’s a huge part of growth,” she says. “When we’re doing that at all of our practices, I think we will continue to see more growth.”

Creating consistency across locations

“If I could have one word for 2022, it would be consistency,” says Williams, whose main goal in adopting Fuse was just that. “Making sure everyone’s fees are the same, making sure that our insurance breakdowns and profiles are clean and correct, and everything is just consistent.”
 
Williams already sees a difference in the practices that have Fuse. It’s nice to make one change and see that it’s impacted multiple practices, she says. “Then it’s not left up to the interpretation of 30 different people.”
 
Williams looks forward to every Catalyst office being on Fuse. “Everybody will train on something one time – and it will be done the same way at every practice. It’s just going to streamline a lot of our systems and processes across the board,” she says.

Enjoying ease of use and Patterson’s support

Another feature that impresses Williams is how easy Fuse is to learn and use. It’s even easy to train new team members, especially with Fuse’s WalkMe function. “The training platform is beautiful. I’ve never seen that kind of interactive functionality. It’s just – ‘To add a patient, click here. Now do this.’ It’s just step by step,” she says.
 
Williams also appreciates Patterson’s support when she needs help or even when she has requests for software enhancements. In fact, Catalyst’s already great working relationship with Patterson was another factor that made choosing Fuse easy, Williams said. “We knew help was just a phone call away and we would have the support that we needed.”

Advice to other DSOs

Williams says she definitely recommends that other DSOs consider Fuse as a cloud-based option, especially if they are already Patterson customers.
 
“I think you really need to look at what your goals are for your practice, what your goals are for your practice management software, and whether you are able to achieve those with what you have,” she says. “If you are a multilocation practice, it’s 2022, so we all know it’s time to toss our backups and go to the cloud.”