Self-Service Tech Videos

Troubleshoot and maintain your equipment with the help of these videos

In these self-service tech videos, our expert TechEdge service technicians demonstrate how to maintain your equipment and technology, troubleshoot common issues and replace parts. Doing your own basic maintenance is one way to keep your practice running smoothly and efficiently.

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CAD/CAM
Cabinets
Chairs
Compressor
Delivery Units
Digital X-ray
Handpieces
Lights
Nitrous
Office Reopening
Sterilizers
Support
Ultrasonic Cleaners
Vacuum
CAD/CAM

CEREC system startup

A Patterson CAD/CAM specialist demonstrates how to return your CEREC equipment to operation after an extended period of inactivity.

CEREC MCX Milling Unit Calibration

Patterson Service Technician demonstrates how to calibrate a CEREC MCX milling unit in CEREC 4.6 software. The steps are the same for CEREC SW 5.1.

CEREC milling unit – insufficient water pressure error

A Patterson support specialist explains how to resolve an "insufficient water pressure" error on a CEREC milling unit.

CEREC Dry Milling & Suction Unit Maintenance

Patterson Technology Advisor demonstrates how to maintain a dry milling unit and suction unit. Replacing filters and solutions on a regular basis is an essential part of maintaining the CAD/CAM machine and helps to increase its efficiency and longevity.

CEREC milling unit – measurements incorrect error

A Patterson support specialist explains how to resolve a "measurements incorrect for right/left instrument" error on a CEREC milling unit.

CEREC Milling Unit - Water Port Maintenance

Patterson Service Technician demonstrates how to clean out water ports on a CEREC milling unit. Clogged water ports can result in low bur life, defective bur errors, and chipped or broken restorations.

CEREC Primemill Calibration

Patterson Service Technician demonstrates how to calibrate a CEREC Primemill.

Cabinets

A-dec Drawer Slide and Cabinet Door Adjustment

Patterson Service Technician demonstrates how to adjust cabinet doors and drawers on an A-dec cabinet. Adjustments can fix issues with doors being out of alignment, or hard to open and close.

Pass-thru Cabinet Door Adjustment

Patterson Service Technician demonstrates how to adjust cabinet doors on a pass-through cabinet. Making these adjustments can fix issues with doors being out of alignment, or hard to open and close.

Chairs

A-dec 411 dental chair power issues

A Patterson service technician demonstrates what to check if you run into power issues on an A-dec 411 chair. 

Headrest Positioning for Upper and Lower Arch Visibility

Patterson General Manager explains differences in headrest position when working on the upper and lower arches. Using proper positions allow greater access to the dental cavity and increases operator comfort.

Programing Chair Positions on A-dec Deluxe Touchpad

Patterson Service Technician demonstrates how to customize chair positions using an A-dec deluxe touchpad.

Compressor

Monthly Air Compressor Maintenance

Patterson Service Technician  demonstrates how to perform routine maintenance on an Air Techniques air compressor.  The tasks outlined in this video should be performed monthly.

Delivery Units

Daily cleaning for HVE/SE vacuum lines

A Patterson service technician explains how to properly clean HVE and SE vacuum lines using the Monarch CleanStream cleaning solution. If you are getting a weak or no suction in the operatory, cleaning the line may help. We recommend that you do this as part of your daily maintenance.

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Air & Water Adjustment on Delivery Unit - A-dec 500

Patterson Service Technician demonstrates how to adjust drive air and water flow on an A-dec 500 delivery unit.

Weekly maintenance for delivery unit exhaust oil collector

A Patterson service technician explains how to properly check and maintain a delivery unit exhaust oil collector.

Air & Water Adjustment on Delivery Unit - Midmark Asepsis 21

Patterson Service Manager demonstrates how to adjust drive air and water flow on a Midmark Asepsis 21 Delivery Unit.

Air /Water Syringe Tip Retainer Assembly Replacement

Learn how to change both the A-dec and Quick Clean style air/water syringe tip retainer assemblies. You will want to replace this if the syringe is leaking air or water leaks when the air button is pressed.

Installing Disposable Air/Water Syringe Tip Adapter

Learn how to install a disposable air/water syringe tip adapter.

Solids Collector Maintenance

Patterson Service Technician demonstrates how to check a solids collector on an A-dec 300/500 vacuum canister. Solids collectors should be checked and changed out weekly to avoid issues with weak vacuum.

Solids Trap Screen

Waterline Treatment with ICX tablets

Patterson Service Technician demonstrates how to treat the dental unit water bottle with ICX tablets. Water should be treated every time the bottle is filled. Treatment prevents growth of bacteria which can lead to foul taste or smell and biofilm buildup.

ICX Tablets
Digital X-ray

KaVo FOCUS X-ray startup

A Patterson service technician demonstrates how to power up a KaVo FOCUS intraoral X-ray after an extended period of inactivity.

Orthophos CBCT startup

A Patterson CAD/CAM specialist demonstrates how to power on a Dentsply Sirona CBCT after an extended period of inactivity.

Operating Hand Held X-ray - Nomad Pro 2

Patterson Service Technician demonstrates how to use a Nomad Pro 2 handheld X-ray, including changing settings and firing radiation.

Handpieces

High Speed Handpiece O Ring Replacement

Patterson Service Technician demontrates how to change O-rings on an A-dec high-speed handpiece coupler. A damaged O-ring can lead to water leaks and water being present in the delivery unit exhaust oil collector.

Lights

Light bulb replacement A-dec 6300

A Patterson service technician explains how to properly replace a halogen light bulb in an A-dec 6300 light.

Light shield replacement A-dec 6300

A Patterson service technician explains how to properly remove and replace a light shield on an A-dec 6300 light. This can help when the light intensity is dim or inconsistent, or when color is distorted.

Nitrous

Turning on nitrous and oxygen tanks

A Patterson service technician explains how to turn on nitrous and oxygen tanks after an extended period of inactivity.

Office Reopening

KaVo FOCUS X-ray startup

A Patterson service technician demonstrates how to power up a KaVo FOCUS intraoral X-ray after an extended period of inactivity.

Orthophos CBCT startup

A Patterson CAD/CAM specialist demonstrates how to power on a Dentsply Sirona CBCT after an extended period of inactivity.

Sterilizers

Monthly sterilizer maintenance – Midmark sterilizer

A Patterson service technician demonstrates important monthly maintenance checks on a Midmark sterilizer. Performing these checks may also help when instruments are not drying, door is not closing or you are receiving error codes.

Order Speed-Clean Autoclave Cleaner solution
 

Door gasket replacement – Midmark sterilizer

A Patterson service technician demonstrates how to remove and replace door gaskets on a Midmark sterilizer. We recommend that you remove and clean the door gasket every month.

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Midmark Sterilizer Maintenance

Patterson Service Technician shows how to care for a Midmark sterilizer, highlighting weekly and monthly maintenance tasks.

Support

How to Refill Soap Dispenser

Patterson Service Technician demonstrates how to refill your soap dispenser on an A-dec center console.

How to Use A-dec Deluxe Touchpad

Patterson Service Technician explains different functions of the A-dec deluxe touchpad, including custom presets for multiple doctors, handpiece RPM adjustment, and water and chip air activation.

Ultrasonic Cleaners

Refilling ultrasonic cleaner using enzyme tablets

A Patterson service technician demonstrates how to use enzyme tablets instead of a liquid solution to create an ultrasonic cleaner solution. We recommend that you use a cleaning solution with each tank refill.

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Vacuum

Wet vac water filter replacement

A Patterson service technician explains how to properly replace the water manifold filter in the mechanical room.